Terms & Conditions

Last updated: 30 September 2026

Alpha Hygiene Centre Limited (company number 12719336, registered office 45 Circus Road, St John's Wood, London, NW8 9JH), trading as Alpha Hygiene Centre, provides the online training courses described on this site. These terms govern your use of the website and online training courses. A contract between you and us is formed when your payment is confirmed and you receive our order confirmation email — not earlier (for example, not merely by adding a course to your basket or starting the checkout form).

1. Account registration

You must provide accurate information when creating an account and keep your login details secure. Your account is personal to you and may not be shared or transferred to another person. You are responsible for all activity under your account.

2. Course access

Access to a course begins as soon as your payment is confirmed. Access is provided for 12 months from the date of purchase unless stated otherwise. The licence to access course content is granted to you personally and may not be transferred, resold, or shared with anyone else.

3. Payment

All prices are shown in GBP and include any applicable VAT unless stated otherwise. Payments are processed securely by Stripe; we do not store your card details.

4. Digital content access and cancellation

Our courses are digital content delivered immediately after payment. See our Refund & Cancellation Policy for full details of your 14-day cancellation right and when it ends.

5. Assessment rules

Each course includes a final assessment with a course-specific pass mark. Learners may retake the final assessment at no additional cost during their course access period. There is no fixed limit on assessment attempts. Learners who do not achieve the required pass mark may be required to review the relevant course material before attempting the assessment again. All assessment attempts are recorded for quality assurance and security purposes. Certificates are only issued once the pass mark has been reached.

6. Certificate issue

On passing the final assessment, you will be issued a PDF certificate showing a unique certificate reference number and a QR code for verification. This course provides CPD-accredited training and a verifiable certificate of completion issued by Alpha Hygiene Centre. It is not an Ofqual-regulated qualification unless expressly stated otherwise — see our FAQ for what this certificate is and is not.

7. Misuse and fraudulent certificates

Certificates are issued only to the learner who completed the assessment. Alpha Hygiene Centre may revoke or refuse to reissue a certificate where there is reasonable evidence of fraud, impersonation, or misuse of the assessment process.

8. Refunds, cancellation and chargebacks

Refunds and cancellations are handled under our Refund & Cancellation Policy, which forms part of these terms. Where a full refund or successful chargeback is processed, course access will be withdrawn and any certificate issued in connection with that payment will automatically be marked as revoked, except where a valid alternative payment remains in place or only a partial refund has been agreed — see the Refund & Cancellation Policy for full detail.

9. Intellectual property

All course content, videos, text, and certificate designs remain the property of Alpha Hygiene Centre. You may not copy, resell, or redistribute course material.

10. Technical requirements and availability

You need a modern web browser and an internet connection to access your course. We aim to keep the site available at all times but may need to carry out planned maintenance from time to time, which could make the site or your course temporarily unavailable. We will try to schedule this to minimise disruption.

11. Limitation of liability

Alpha Hygiene Centre provides training on a reasonable-skill-and-care basis. To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of the site or courses. Nothing in these terms limits liability for death, personal injury caused by negligence, or fraud, or affects your statutory rights as a consumer.

12. Complaints

If you're unhappy with any aspect of your course or our service, please contact us at info@alphahygienecentre.co.uk in the first instance. We aim to acknowledge complaints within 2 business days and resolve them as quickly as possible. Nothing here affects your right to raise a complaint with the relevant regulator or ombudsman, or your statutory rights.

13. Governing law

These terms are governed by the law of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident elsewhere in the UK, you may also be entitled to bring proceedings in your local courts.

14. Changes to these terms

We may update these terms from time to time; changes apply from the date they are published and do not apply retroactively to an order you have already placed. The version of these terms in force at the time of your purchase is the version that applies to that purchase — the "last updated" date at the top of this page always reflects the current, live version.

15. Contact

Questions about these terms can be sent to info@alphahygienecentre.co.uk or via our Contact Us page.