Refund & Cancellation Policy

Last updated: 28 September 2026

This policy explains your right to cancel a course purchase, in line with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Your 14-day right to cancel

When you buy a course from Alpha Hygiene Centre online, you are normally entitled to cancel your order within 14 days of purchase, without giving a reason, and receive a full refund.

2. Digital content — when this right is affected

Our courses are supplied as digital content — you get instant access to the course material as soon as your payment is confirmed. Under the Consumer Contracts Regulations, once you give your express consent to start accessing digital content immediately, and you acknowledge that doing so means you lose your right to cancel, your 14-day cancellation right ends as soon as you begin accessing the course.

This is why, at checkout, we ask you to confirm:

"I agree to immediate access to digital course content and understand that I will lose my 14-day right to cancel once I start accessing the course content."

In practice, this means:

For our records, we log the date and time you ticked this consent checkbox and the date and time you first opened the course, so we can check either of these if there is ever a dispute about a refund request.

3. If a refund is approved

If a refund is approved, your access to that course will be removed and no certificate will be issued for it. If you have already been issued a certificate for a course, see Section 8 below for how that affects refund eligibility.

4. Full refunds and chargebacks — effect on access and certificates

Where a full refund or successful chargeback is processed, course access will be withdrawn and any certificate issued in connection with that payment will automatically be marked as revoked. This will not apply where a valid alternative payment remains in place or where only a partial refund has been agreed.

A revoked certificate is shown as such on our certificate verification page and can no longer be used to demonstrate completion of the course.

5. Individual (consumer) purchases

Sections 1–4 above apply in full to a course bought by an individual for their own use.

6. Team or bulk purchases

For team or bulk purchases covering multiple learners, refund eligibility is assessed per unused learner licence. If a learner has already started the course or received a certificate, that individual learner licence is not normally refundable, even if other licences in the same order remain unused. Section 4 above (full refund/chargeback → access and certificate revocation) applies per learner licence in the same way.

7. Duplicate or accidental payments

If you are charged twice by mistake, or make an accidental duplicate purchase for the same course, contact us and we will review it. Duplicate payments are refunded where no additional course access has been used under the duplicate order.

8. Certificates already issued

As a general rule, once a certificate has been issued for a course, that course is not eligible for a refund, as the service (assessment and certification) has been fully delivered. This is not an absolute bar: it does not apply where the digital content was faulty, not as described, or otherwise did not conform to the contract (see Section 10), or in the exceptional circumstances described in Section 9. We consider every such request individually.

9. Exceptional circumstances

If you experience a genuine technical problem that prevented you from accessing or completing your course, or you believe you were charged in error, please contact us at info@alphahygienecentre.co.uk within 14 days of your purchase. We consider every request individually and will always act fairly.

10. Your statutory rights

Nothing in this policy affects your statutory rights where the digital content is faulty, not as described or otherwise does not conform to the contract. For more information on your cancellation rights for digital content, see GOV.UK's guidance on consumer returns and refunds.

11. How to request a refund

Email info@alphahygienecentre.co.uk with the details below. We aim to respond within 2 business days.

Name: Email used for purchase: Course purchased: Order number: Reason (optional):

Approved refunds are issued without undue delay and, where legally required, no later than 14 days after the refund is agreed. Refunds are returned to your original payment method wherever possible; your bank or card provider may take a further 5–10 business days to show the refund in your account.